Published by John Wiley & Sons, Inc.

Information doesn’t just provide a window on the business, increasingly it is the business.  The global economy is moving from products to services which are described almost entirely electronically. Even those businesses that are traditionally associated with making things are less concerned with managing the manufacturing process (which is largely outsourced) than they are with maintaining their intellectual property.

Information-Driven Business helps you to understand this change and find the value in your data.  Hillard explains techniques that organizations can use and how business can apply them immediately.  For example, simple changes to the way data is described will let staff support their customers much more quickly and two simple measures let executives know whether they will be able to use the content of a database before it is even built.  This book provides the foundation on which analytical and data rich organizations can be created.

Innovative and revealing, this book provides a robust description of Information Management theory and how you can pragmatically apply it to real business problems, with almost instant benefits.  Information-Driven Business comprehensively tackles the challenge of managing information, starting with why information has become important and how it is encoded, through to how to measure its use

Robert Hillard is a Partner with Deloitte in Australia. He has written and spoken extensively on Information Management topics and sponsored the creation of the MIKE2.0 standard approach.