Information-Driven Business
How to Manage Data and Information for Maximum Advantage

Robert Hillard
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Email works too well
Published: 26 Sep 2015 by Robert Hillard
Everyone who regularly feels overwhelmed by their email would agree that there is a problem.  The hundreds of articles about the issue typically make the same assumption and are wrong. Writer after writer bemoans email as inefficient and an obstacle … Continue reading

Behind the scenes
Published: 29 Aug 2015 by Robert Hillard
Before the advances of twentieth century medicines, doctors were often deliberately opaque. They were well known for proscribing remedies for patients that were for little more than placebos. To encourage a patient’s confidence, much of what they wrote was intentionally … Continue reading

Don’t seek to know everything about your customer
Published: 25 Jul 2015 by Robert Hillard
I hate customer service surveys. Hotels and retailers spend millions trying to speed our checkout or purchase by helping us avoid having to wait around. Then they undo all of that good work by pestering us with customer service surveys … Continue reading

The Internet was a mistake, now let’s fix it
Published: 20 Jun 2015 by Robert Hillard
Each generation over the last century has seen new technologies that become so embedded in their lives that its absence would be unimaginable. Early in the 20th century it was radio, which quickly become the entertainment of choice, then television, … Continue reading

Who are we leaving behind?
Published: 29 May 2015 by Robert Hillard
I was recently invited to deliver the keynote address at the University of Melbourne engineering and IT awards night. I took the opportunity to challenge today’s students to think about the people being left behind as in the move to … Continue reading

Experts make better decisions with an understudy
Published: 25 Apr 2015 by Robert Hillard
Most of us are experts at something.  An expert is someone who can reliably assess a situation and apply an appropriate advanced skill or technique.  Knowing what skill to apply and when is just as important as the technical capability … Continue reading

The change you can’t see, or what’s your horse carcass?
Published: 28 Mar 2015 by Robert Hillard
I had the pleasure this month of launching the Australian edition of Deloitte’s Tech Tends 2015 report.  For a number of years now, we’ve put our necks on the line to predict what will happen in the immediate, and slightly … Continue reading

Making the case for jargon, acronyms and clear language
Published: 22 Feb 2015 by Robert Hillard
All over the web, authors are ranting about the misuse of the English language in business.  It’s an easy article to write, picking out examples of jargon and the general torturing of sentences in the name of explaining apparently simple … Continue reading

The architecture after cloud
Published: 25 Jan 2015 by Robert Hillard
I think that Zach Nelson (Netsuite’s CEO) was wrong when he said that “cloud is the last computing architecture” but I also believe that his quote is a healthy challenge to take computing and business architectures to a new level. … Continue reading

Our machines will not outsmart us
Published: 20 Dec 2014 by Robert Hillard
Over the millennia we have been warned that the end of the world is nigh.  While it will no doubt be true one day, warnings by Stephen Hawking in a piece he co-authored on artificial intelligence don’t fill me with … Continue reading


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Also featured from the Information-Driven Business blog:

Your personal cloud meets the enterprise
In organisations around the world employees are accidently merging their personal and professional cloud applications with dire results.  Some of the issues include the routing of sensitive text messages to family members and the replication of confidential documents onto the … Continue reading

Your data is in the cloud when…
It’s fashionable to be able to claim that you’ve moved everything from your email to your enterprise applications “into the cloud”.  But what about your data?  Just because information is stored over the Internet, it shouldn’t necessarily qualify as being … Continue reading

Living without a trace of Big Data
I’ve watched over a number of months as major digital providers across handsets, telecommunications, internet services and virtually every other integrated offering have one by one described how they provide information to various governments. While none of this should be … Continue reading

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