Information-Driven Business
How to Manage Data and Information for Maximum Advantage

Robert Hillard
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My digital foundations #2
Published: 23 Jan 2016 by Robert Hillard
It’s time to set some principles to support the choices you are making for your personal digital architecture. This second instalment of digital foundations will help you extend your architecture to protect your digital content and assets. In the first … Continue reading

Business transformation creates long-term value
Published: 20 Dec 2015 by Robert Hillard
Companies that do acquisitions and invest in major, enterprise-wide, business transformations are more valuable in the long term. However, in the short-term it can feel like they are destroying shareholder value. It does not take long looking at companies that … Continue reading

My digital foundations #1
Published: 22 Nov 2015 by Robert Hillard
It’s almost impossible to live these days without a plethora of digital identities that enable us to do almost everything. Whether it be our television, gaming, social media, travel or family security, we depend on all of these things to … Continue reading

Predicting which jobs will be disrupted
Published: 27 Oct 2015 by Robert Hillard
Parents everywhere are wondering about the career choices that they should encourage their children to pursue.  While some careers are already badly disrupted, others seem to be flying.  How do you tell which activities will be valued in the decades … Continue reading

Email works too well
Published: 26 Sep 2015 by Robert Hillard
Everyone who regularly feels overwhelmed by their email would agree that there is a problem.  The hundreds of articles about the issue typically make the same assumption and are wrong. Writer after writer bemoans email as inefficient and an obstacle … Continue reading

Behind the scenes
Published: 29 Aug 2015 by Robert Hillard
Before the advances of twentieth century medicines, doctors were often deliberately opaque. They were well known for proscribing remedies for patients that were for little more than placebos. To encourage a patient’s confidence, much of what they wrote was intentionally … Continue reading

Don’t seek to know everything about your customer
Published: 25 Jul 2015 by Robert Hillard
I hate customer service surveys. Hotels and retailers spend millions trying to speed our checkout or purchase by helping us avoid having to wait around. Then they undo all of that good work by pestering us with customer service surveys … Continue reading

The Internet was a mistake, now let’s fix it
Published: 20 Jun 2015 by Robert Hillard
Each generation over the last century has seen new technologies that become so embedded in their lives that its absence would be unimaginable. Early in the 20th century it was radio, which quickly become the entertainment of choice, then television, … Continue reading

Who are we leaving behind?
Published: 29 May 2015 by Robert Hillard
I was recently invited to deliver the keynote address at the University of Melbourne engineering and IT awards night. I took the opportunity to challenge today’s students to think about the people being left behind as in the move to … Continue reading

Experts make better decisions with an understudy
Published: 25 Apr 2015 by Robert Hillard
Most of us are experts at something.  An expert is someone who can reliably assess a situation and apply an appropriate advanced skill or technique.  Knowing what skill to apply and when is just as important as the technical capability … Continue reading

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Also featured from the Information-Driven Business blog:

Who are we leaving behind?
I was recently invited to deliver the keynote address at the University of Melbourne engineering and IT awards night. I took the opportunity to challenge today’s students to think about the people being left behind as in the move to … Continue reading

The Quantum Computer dream could be killed by Information Management
For years now the physics community has been taking the leap into computer science through the pursuit of the quantum computer.  As weird as the concepts underpinning the idea of such a device are, even weirder is the threat that … Continue reading

Customers smile at the edges
One of the best ways of understanding your success is by measuring how happy your customers are.  To make sense of their response you obviously need to segment customers.  In this post I propose segmenting customers according to the complexity … Continue reading




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