I hate customer service surveys. Hotels and retailers spend millions trying to speed our checkout or purchase by helping us avoid having to wait around.…
Each generation over the last century has seen new technologies that become so embedded in their lives that its absence would be unimaginable. Early in…
I was recently invited to deliver the keynote address at the University of Melbourne engineering and IT awards night. I took the opportunity to challenge…
Most of us are experts at something. An expert is someone who can reliably assess a situation and apply an appropriate advanced skill or technique. …
I had the pleasure this month of launching the Australian edition of Deloitte’s Tech Tends 2015 report. For a number of years now, we’ve put…
All over the web, authors are ranting about the misuse of the English language in business. It’s an easy article to write, picking out examples…
I think that Zach Nelson (Netsuite’s CEO) was wrong when he said that “cloud is the last computing architecture” but I also believe that his…
Over the millennia we have been warned that the end of the world is nigh. While it will no doubt be true one day, warnings…
Stop reading now if your organisation is easier to navigate today than it was 3, 5 or 10 years ago. The reality that most of…
In organisations around the world employees are accidently merging their personal and professional cloud applications with dire results. Some of the issues include the routing…