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Posted onOctober 27, 2015September 28, 2020Original post

Predicting which jobs will be disrupted

by Robert Hillard2 Comments on Predicting which jobs will be disrupted

Parents everywhere are wondering about the career choices that they should encourage their children to pursue.  While some careers are already badly disrupted, others seem…

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Posted onSeptember 26, 2015January 31, 2021Email

Email works too well

by Robert Hillard1 Comment on Email works too well

Everyone who regularly feels overwhelmed by their email would agree that there is a problem.  The hundreds of articles about the issue typically make the…

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Posted onAugust 29, 2015September 28, 2020Original post

Behind the scenes

by Robert HillardLeave a comment on Behind the scenes

Before the advances of twentieth century medicines, doctors were often deliberately opaque. They were well known for proscribing remedies for patients that were for little…

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Posted onJuly 25, 2015September 28, 2020Original post

Don’t seek to know everything about your customer

by Robert HillardLeave a comment on Don’t seek to know everything about your customer

I hate customer service surveys. Hotels and retailers spend millions trying to speed our checkout or purchase by helping us avoid having to wait around.…

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Posted onJune 20, 2015September 28, 2020Original post

The Internet was a mistake, now let’s fix it

by Robert HillardLeave a comment on The Internet was a mistake, now let’s fix it

Each generation over the last century has seen new technologies that become so embedded in their lives that its absence would be unimaginable. Early in…

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Posted onMay 29, 2015November 21, 2021Original post

Who are we leaving behind?

by Robert HillardLeave a comment on Who are we leaving behind?

I was recently invited to deliver the keynote address at the University of Melbourne engineering and IT awards night. I took the opportunity to challenge…

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Posted onApril 25, 2015January 25, 2021Education

Experts make better decisions with an understudy

by Robert HillardLeave a comment on Experts make better decisions with an understudy

Most of us are experts at something.  An expert is someone who can reliably assess a situation and apply an appropriate advanced skill or technique. …

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Posted onMarch 28, 2015September 28, 2020Original post

The change you can’t see, or what’s your horse carcass?

by Robert HillardLeave a comment on The change you can’t see, or what’s your horse carcass?

I had the pleasure this month of launching the Australian edition of Deloitte’s Tech Tends 2015 report.  For a number of years now, we’ve put…

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Posted onFebruary 22, 2015January 3, 2021Original post

Making the case for jargon, acronyms and clear language

by Robert HillardLeave a comment on Making the case for jargon, acronyms and clear language

All over the web, authors are ranting about the misuse of the English language in business.  It’s an easy article to write, picking out examples…

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Posted onJanuary 25, 2015January 4, 2021Cloud

The architecture after cloud

by Robert HillardLeave a comment on The architecture after cloud

I think that Zach Nelson (Netsuite’s CEO) was wrong when he said that “cloud is the last computing architecture” but I also believe that his…

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