Information-Driven Business
How to Manage Data and Information for Maximum Advantage

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Reclaim email as a business tool
Published: 18 Dec 2012 by Robert Hillard
As many of us prepare to go on leave over the Christmas/New Year period we’re cleaning-up our email and perhaps grumbling about the avalanche of electronic messages!  I was reminded of a post I wrote in 2010 when I defended … Continue reading

A prediction for the mobile era
Published: 25 Nov 2012 by Robert Hillard
Since the dawn of the personal computer, the hardware industry has relied on a cycle of obsolesce of just a few years.  Working with their partners in the software community, they created a symbiotic relationship where each operating system and … Continue reading

Can enterprise solutions be built from individual projects?
Published: 26 Oct 2012 by Robert Hillard
Imagine an electronics company planning a new tablet or phone and building the business case based on pre-committed orders.  Similarly, imagine a utility trying to get residents to sign-up to their electricity plan ahead of the advertising campaign.  It just … Continue reading

Digital disruption – short fuse, big bang?
Published: 21 Sep 2012 by Robert Hillard
Over the last few months I’ve had the opportunity to collaborate with a range of my Deloitte colleagues on a report into the “digital disruption” of business. The result brings together the impacts of digital technologies, with the explosion of … Continue reading

Just 3% smarter isn’t enough
Published: 26 Aug 2012 by Robert Hillard
There is a curious phenomenon in IQ tests.  Every test is designed to have an average score across the population of 100 but for any given test the average result rises by 3% every decade.  This is called the Flynn … Continue reading

Cloud computing should be about new business models
Published: 27 Jul 2012 by Robert Hillard
Everyone is talking about cloud computing, but most of the debate misses the point.  Cloud computing isn’t really about computers at all, it is about business services which are delivered in new ways.  Much of the time it is about … Continue reading

Customers smile at the edges
Published: 26 Jun 2012 by Robert Hillard
One of the best ways of understanding your success is by measuring how happy your customers are.  To make sense of their response you obviously need to segment customers.  In this post I propose segmenting customers according to the complexity … Continue reading

The evolution of information standards
Published: 26 May 2012 by Robert Hillard
Anyone who has ever tried to negotiate a standard for data storage or communication will confirm that it is difficult to get agreement and even harder to gain adoption.  Decades of debate over both analogue and digital communications standards for … Continue reading

Bringing together digital, cloud and big data
Published: 23 Apr 2012 by Robert Hillard
History is replete with examples where ideas are launched with great fanfare and yet fail while subsequent iterations of very similar ideas are hugely successful.  The difference between a failed good idea and a success is often only a matter … Continue reading

It’s time for a new definition of big data
Published: 18 Mar 2012 by Robert Hillard
Two words seemingly on every technologist’s lips are “big data”.  The Wikipedia definition for big data is: “In information technology, big data consists of datasets that grow so large that they become awkward to work with using on-hand database management … Continue reading

Technology gardening
Published: 19 Feb 2012 by Robert Hillard
There is little that is guaranteed to soothe the stressed mind as much as a well-structured garden.  It brings together order and nature in a magic combination.  From a distance, the garden follows a clear plan that has probably been … Continue reading

The CIO of 2020
Published: 21 Jan 2012 by Robert Hillard
What will the role of Chief Information Officer (CIO) look like in 2020? The CIO role is one that really appeared during the 1990s in response to the increasing profile of Information Technology (IT) in organisations.  Previously, the person in … Continue reading

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Also featured from the Information-Driven Business blog:

Who are we leaving behind?
I was recently invited to deliver the keynote address at the University of Melbourne engineering and IT awards night. I took the opportunity to challenge today’s students to think about the people being left behind as in the move to … Continue reading

The Quantum Computer dream could be killed by Information Management
For years now the physics community has been taking the leap into computer science through the pursuit of the quantum computer.  As weird as the concepts underpinning the idea of such a device are, even weirder is the threat that … Continue reading

Customers smile at the edges
One of the best ways of understanding your success is by measuring how happy your customers are.  To make sense of their response you obviously need to segment customers.  In this post I propose segmenting customers according to the complexity … Continue reading




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