Information-Driven Business
How to Manage Data and Information for Maximum Advantage

Robert Hillard

Information is not just a window on the business, increasingly it is the business! Around the world, businesses and governments are migrating from a process-driven past to an information-driven future.

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Robert Hillard has been a guest on number of ABC Radio National programmes discussing aspects of his books, information and society.
Ockham’s Razor with Robyn Williams discussing Information-Driven Business.
Future Tense with Antony Funnell discussing our surveillance society.
Future Tense with Antony Funnell discussing Big Data.



Robert Hillard

Featured from the Information-Driven Business blog:

Don’t seek to know everything about your customer
I hate customer service surveys. Hotels and retailers spend millions trying to speed our checkout or purchase by helping us avoid having to wait around. Then they undo all of that good work by pestering us with customer service surveys … Continue reading

The Internet was a mistake, now let’s fix it
Each generation over the last century has seen new technologies that become so embedded in their lives that its absence would be unimaginable. Early in the 20th century it was radio, which quickly become the entertainment of choice, then television, … Continue reading

Your personal cloud meets the enterprise
In organisations around the world employees are accidently merging their personal and professional cloud applications with dire results.  Some of the issues include the routing of sensitive text messages to family members and the replication of confidential documents onto the … Continue reading

Your data is in the cloud when…
It’s fashionable to be able to claim that you’ve moved everything from your email to your enterprise applications “into the cloud”.  But what about your data?  Just because information is stored over the Internet, it shouldn’t necessarily qualify as being … Continue reading

Living without a trace of Big Data
I’ve watched over a number of months as major digital providers across handsets, telecommunications, internet services and virtually every other integrated offering have one by one described how they provide information to various governments. While none of this should be … Continue reading



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